Your 15-day return period
You may notify us of a return within 15 calendar days after receiving your order. No reason is required. This extended policy does not reduce the statutory 14-day right of withdrawal for most EU online purchases.
After notifying us, send the goods back without undue delay and no later than 14 days after your notice. Contact us before mailing anything so we can confirm the return instructions and address.
Condition of returned socks
You may inspect the product as you reasonably would in a shop. Socks should be clean, unworn beyond that inspection, and returned with original packaging where reasonably possible. A refund may be reduced only where permitted by law if handling has diminished the product’s value.
Return delivery costs
For a change-of-mind return, the customer pays return shipping. Keep proof of postage. If an item is incorrect, damaged, or defective, contact us first; we will provide the legally required remedy and cover necessary return costs where we are responsible.
Refunds
Refunds are made to the original payment method without undue delay and within the periods required by law. We may wait until the returned goods arrive or you provide evidence that they have been sent.
For a full withdrawal during the statutory period, the standard outbound delivery charge is refunded where required by law. During our voluntary 15th day, the returned product price is refunded but the original delivery charge is not.
Before delivery
You may withdraw before delivery. Contact us as soon as possible. If dispatch has already taken place, normal return instructions and costs may apply.